{"id":658,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T06:45:25","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=658"},"modified":"2021-10-12T17:23:37","modified_gmt":"2021-10-12T20:23:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.drpen.cl\/index.php\/faqs\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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ACERCA DE COMPRAS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”\u00bfTiene alg\u00fan costo el env\u00edo de mi producto?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text woodmart_inline=”no” text_larger=”no”]No. Tus compras en www.drpen.cl se env\u00edan totalmente gratis a tu direcci\u00f3n de despacho, siempre que \u00e9sta tenga cobertura de entrega por parte de Chilexpress, Starken, Correos de Chile o Blue Express.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfEn cu\u00e1nto tiempo llegar\u00eda mi pedido?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text woodmart_inline=”no” text_larger=”no”]Despachamos todos los d\u00edas desde nuestras bodegas. Tu pedido se entrega a las empresas de transporte antes de las 24 hrs de haber realizado el pago. El tiempo en llegar a tu direcci\u00f3n depender\u00e1 de la empresa transportadora, pero generalmente entre 24 a 72 hrs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfCu\u00e1nto tiempo tengo para realizar cambios o devoluciones?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text woodmart_inline=”no” text_larger=”no”]Tienes 30 d\u00edas para realizar cambios o devoluciones. Recuerda que el producto debe estar con todos los empaques, cajas y accesorios originales en perfecto estado.<\/p>\n

Debes escribirnos a contacto@drpen.cl en caso de que desees realizar alg\u00fan cambio o devoluci\u00f3n. Tambi\u00e9n responder al correo que te llego al momento de realizar tu compra.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfC\u00f3mo recibo mi boleta o factura?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text woodmart_inline=”no” text_larger=”no”]Al momento de finalizar tu compra puedes indicar el nombre de tu empresa o raz\u00f3n social y facilitarnos el RUT de facturaci\u00f3n.<\/p>\n

Si no informas un RUT de facturaci\u00f3n se emitir\u00e1 una boleta electr\u00f3nica.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfQu\u00e9 garant\u00eda tienen los productos?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text woodmart_inline=”no” text_larger=”no”]Los dispositivos comprados en DrPen.cl tienen una garant\u00eda de 6 meses por cualquier falla que puede presentar siempre que esta no sea atribuible a un mal uso del mismo o a consecuencia del contacto con fluidos al interior del dispositivo.<\/p>\n

Para hacer uso de su garant\u00eda debe contactarnos a contacto@drpen.cl y tener a la mano su factura, boleta o n\u00famero de pedido.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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ACERCA DE LA FORMA DE PAGO<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”\u00bfCu\u00e1les son las formas de pago disponibles?” tab_id=”1″][vc_column_text woodmart_inline=”no” text_larger=”no”]Aceptamos varios instrumentos de pagos electr\u00f3nicos como: tarjetas de d\u00e9bito, tarjetas de cr\u00e9dito, tarjetas de casa comerciales, tarjetas Mach, Servipag y Criptomonedas (Bitcoins, Stellar y Ethereum)[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_single_image image=”8046″ img_size=”full” woodmart_inline=”no” parallax_scroll=”no”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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